Refund policy

Last updated: October 8, 2026

At Amicasa Fragrance Bar, we want every experience to be a memorable one. Please review our return and refund policies before making a purchase or reserving an experience.

WORKSHOPS & EVENTS

All workshop bookings, event tickets, deposits, and reservation fees are final sale and non-refundable.

Workshop bookings, deposits, and reservation fees are non-refundable in the following circumstances:

  • No-shows

  • Same-day cancellations

  • Cancellations made within 24 hours of the scheduled experience

For cancellations made more than 24 hours in advance, guests may be eligible to reschedule their experience or receive studio credit at Amicasa's discretion, subject to availability. Rescheduling and studio credit are not guaranteed.

If Amicasa must cancel a scheduled experience, guests will be offered the option to reschedule or receive a full refund.

CUSTOM MADE CANDLES & FRAGRANCES

All candles, perfumes, and other fragrance products created during an Amicasa experience are final sale and cannot be returned or exchanged.

Because each product is individually crafted and personalized, we cannot accept returns based on fragrance preferences or changes of mind.

If you experience an issue with your finished product, please contact us so we can review your concern.

RETAIL PURCHASES

Unused, unopened retail products purchased at Amicasa may be returned within 14 days of purchase with proof of purchase.

Products must be in their original condition and packaging. Opened, used, damaged, or discounted items are not eligible for return unless defective.

Approved refunds will be issued to the original payment method.

GIFT CARDS

All gift card purchases are final sale and non-refundable, except where required by law.

Gift cards may be redeemed toward eligible Amicasa experiences and retail purchases.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us within 7 days of purchase or receipt. Include your order number, a description of the issue, and photos if applicable.

We will review the issue and arrange an appropriate replacement, exchange, or refund.

CONTACT US

For questions about returns, refunds, or reservations, please contact us through our website or visit Amicasa Fragrance Bar at:

900 S Wolfe Street
Baltimore, MD 21231